Flexibility at VBH Helps Customers

Hardware specialist VBH has reduced its minimum order value to just £10 per order to give fabricators and installers the flexibility to place smaller orders while they ‘get their ducks in a row’ following a return from lockdown.The company hopes this added flexibility will help customers get back to normal working practices as quickly as possible.VBH remained open during lockdown, with a reduced number of staff covering key functions from home and a vastly reduced warehouse team coming in to the Kent site as and when required to satisfy urgent orders.VBH kept their customers informed regularly about the situation and the best means of making contact as the crisis developed.Now that much of the industry is returning to work, the reduced warehouse team’s hours have increased and the team are keenly observing all the proper working practices to keep themselves and staff from VBH’s partners safe.Managing Director Simon Monks states “We were quick to pull our sales team off the road and instruct them and their office-based colleagues to work from home from the week before lockdown.“Since 1st April we’ve had a skeleton crew across the business keeping things moving and working on a number of exciting new product developments and services for later in the year.”As orders pick up VBH advise that they will bring more staff back to work to ensure that customers receive their window and door hardware on time. Returning workers will phased in only when demand requires.Simon adds “Our customers are working strange hours at the moment. We would recommend that those who don’t already use the VBH24 online shop to place orders and check stock consider doing so, as that service is available to them whatever hour they’re working.”More information on VBH24 can be found at www.vbhgb24.com, or email VBH via sales@vbhgb.com.