Local Window Company Crowns Successful Year with Wins at National Industry Awards
Bristol Window Company Wins Major National Award Following Year of Unprecedented Industry Success.
Bristol-based window company, The Window Hub, has won a major national award after being judged the best by its peers in the glass and glazing industry, solidifying a year of unparalleled recognition that included significant wins at the National Fenestration Awards.
With a head office in Staple Hill in Bristol, The Window Hub won Installer of the Year at the prestigious G-Awards, an annual glittering event which recognises and awards the best window, glass, and door companies in the UK.
This high-profile win caps off an exceptional year of industry accolades, following a major success earlier in the year at the National Fenestration Awards.
The Window Hub welcomed judges from respected inspections and auditing body Risa earlier in the year, who compared entries from dozens of window companies from across the British Isles.
“You don't get direct feedback from a Risa inspector,” Managing Director Danny Robb explained. “But hopefully, they saw a genuine, decent company that was doing the right thing, not only by the people that work in the business, but also for the customers.
“We’ve got a ‘Treating Customers Fairly’ policy, to make sure that we do the right thing for our customers, from when they first speak to us all the way through the process to when we leave them with a Fensa certificate after the installation. And I'm hopeful that that’s what shone through during the judging process.”
Recognition by the Industry at the National Fenestration Awards
The G-Awards success comes just weeks after The Window Hub was celebrated by its peers at the National Fenestration Awards (NFAs), where the awards are decided completely by the participation and votes of the industry itself.
At the NFAs, two of The Window Hub’s dedicated employees secured top honours, signalling the company's commitment to nurturing talent and professionalism across the board. Adam Smith was voted Office Manager of the Year, while Bradley Barber was named Young Person of the Year. The company extended a huge thank you to everyone who voted for them, underscoring the value of this direct industry recognition.
Danny said Window Hub has very strict guidelines that its employees must follow to ensure the customers are always looked after. This includes an ethical sales policy which, in addition to following legal obligations, includes a ‘canvassing etiquette’ which all salespeople must read, sign, and stick to.
“It really isn’t rocket science,” Danny said. “But we make sure our employees close gates behind them, and don’t walk on the lawn. And if they are asked not to return, they must inform their Team Leader immediately, so Head Office can make a record and send out a ‘no knocking sticker’ so all canvassers know never to return.
“Our sales team also have specialist training on being aware of vulnerable homeowners, so that everyone can make an informed decision. Sales begin and end with treating customers properly.”
The Window Hub also has a tree-planting programme as part of a comprehensive sustainability programme, and the company is heavily involved in local charities including youth sports teams and hospices.
90% of reviews for The Window Hub on Trustpilot are for five stars, with customers celebrating the company’s professionalism, friendliness, tidiness, and attention to detail. (The company doesn’t invite satisfied customers to leave a review, so all comments on that site are genuinely organic).
For more information about The Window Hub, visit their website: https://thewindowhub.co.uk/
